Frequently Asked Questions (FAQ)

1. How do I place an order?
To get started, contact our sales team via the Contact Us page, email us at info@luxhauswindows.com, or call our toll-free number at 1‑888‑807‑6516. Please include your project details, specifications, quantities, and site location. A project manager will follow up with a detailed quote and next steps.

2. What is the typical lead time for manufacturing and delivery?
- Manufacturing: 4–10 weeks, depending on product complexity and volume
- Shipping & Logistics: 2–4 weeks to most U.S. job sites, Canada, and the Caribbean
Total turnaround time: Typically 6–14 weeks from order confirmation

3. Do you offer installation services?
No. Installation is coordinated through your general contractor. However, our project managers provide on-site support during delivery and installation. When needed, representatives from our European manufacturing partners may also assist on-site.

4. Can I get AutoCAD or Revit files before ordering?
Yes. Registered users of our Professional Portal can access full AutoCAD (DWG), PDF, and Revit files for all our window and door models. To register, visit our Portal Registration page and complete the application.

5. What sets your products apart?
Our windows meet Passive House performance standards and are built to last over 50 years. Manufactured in state-of-the-art, sustainable factories, they offer exceptional durability with minimal maintenance. We also provide white-glove job site support and hands-on training for general contractors—guiding you every step of the way.

6. What warranty do you offer?
We transfer the manufacturer’s warranty directly to you. In the event of a claim, LuxHaus will support you throughout the process. Warranty terms vary by supplier.

7. Do you ship nationwide?
Yes. We deliver to job sites throughout the continental U.S., Alaska, Hawaii, Canada, U.S. territories, and the Caribbean.

8. What payment methods do you accept?
We accept payment via wire transfer.

9. Can I request custom colors or finishes?
Absolutely. Our aluminum-clad exteriors are available in nearly any RAL color, and wood interiors can be customized to match your design palette. Speak with your sales representative to review options.

10. How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details. For updates or questions, contact your dedicated project manager.

11. Who can I contact for technical support?
For technical support or troubleshooting, email info@luxhauswindows.comor call 1‑888‑807‑6516

during business hours (Mon–Fri, 8 AM–5 PM ET).

12. What if I need to make changes to my order?
Changes depend on the production stage:
- Before manufacturing begins: Adjustments are usually possible.
- After manufacturing starts: Modifications may result in additional charges or delays.
Contact your project manager as soon as possible to discuss options.

Still have questions?

Visit our Contact Us page or call 1‑888‑807‑6516 for personalized assistance.