Frequently Asked Questions — European Windows & Doors by LuxHaus

About LuxHaus

What is LuxHaus Windows and Doors?

LuxHaus Windows and Doors LLC is a Delaware-based, factory-direct supplier of high-performance window and door systems — commonly called European windows — manufactured in Germany, Italy, and Poland and delivered directly to job sites in the United States, Canada, and the GCC. LuxHaus has operated in North America for over ten years and was among the first companies to bring this category of factory-direct, high-performance fenestration to the market.

The company runs a lean, digital-first model: there are no showrooms, warehouses, or dealer markups between the factory and your project. The result is a dramatically better building envelope — thermal performance, comfort, acoustics, durability, and aesthetics — at pricing competitive with mid-tier North American brands.

Where are LuxHaus windows and doors manufactured?

All LuxHaus window and door systems are manufactured in Germany, Italy, and Poland by established specialist manufacturing partners. Each order is fabricated to the exact specifications of your project — dimensions, glazing, hardware, and finishes — then containerized and shipped directly to the job site.

These factories build to millimeter-level tolerances on automated production lines, which is a core reason the finished systems achieve the airtightness and operating precision that high-performance and Passive House projects require.

What does “factory-direct” mean at LuxHaus?

Factory-direct means your order travels from the manufacturing plant to your job site with no distributors, dealers, or showrooms in between. The budget that would normally fund those distribution layers goes into the product itself.

In practice, clients typically receive a better-performing window and door system at a price comparable to — or below — a lesser product purchased through conventional retail channels.

Does LuxHaus have showrooms?

No. LuxHaus deliberately operates without showrooms or warehouses to keep distribution costs out of the product. Instead, architects can request physical samples delivered to their office at no cost or obligation, Window IQ quantifies the performance gap for a specific project and climate, and Ask Emma answers technical questions 24/7. Project-specific meetings, in person or by video, are arranged for active projects.

How long has LuxHaus been in business?

LuxHaus has operated in North America for more than a decade and was among the first companies to bring factory-direct, high-performance window and door systems to the North American market. Most clients arrive through architects and builders who needed performance that standard domestic products could not deliver.

What regions does LuxHaus serve?

LuxHaus serves the United States (including Florida and other hurricane-exposed markets), Canada, and the GCC region, including active projects in Saudi Arabia. Deliveries are made directly to the job site in every market.

Who does LuxHaus typically work with?

LuxHaus works with architects, custom home builders, general contractors, multi-family and condominium developers, and homeowners undertaking custom builds or major renovations.

Ideal projects include luxury custom residential (typically $1M+ construction value), high-performance and Passive House builds, multi-family and condominium developments, and commercial or mixed-use buildings with demanding envelope requirements. Typical residential window packages range from $100K to $500K, and multi-family packages can reach several million dollars.

Which manufacturers does LuxHaus partner with?

LuxHaus integrates systems from leading manufacturers in Germany, Italy, and Poland. Aluminum systems come from Aliplast, Reynaers, Aluprof, and Schüco. uPVC systems come from Aluplast. Wood-aluminum systems come from Kneer-Südfenster and Unilux. Architectural steel systems come from Secco Sistemi, Jansen, and Forster.

LuxHaus acts as your single point of contact across all of these platforms — one specification language, one ordering process, one logistics chain, and one support team, regardless of which system fits your project best.

Why haven’t I heard of LuxHaus before?

Because LuxHaus is factory-direct with no showrooms, it is not a retail name by design. There is no dealer network or big-box presence generating consumer advertising. Most clients come through architects and builders who needed performance that standard products couldn’t deliver — and the company has been doing exactly that in North America for over ten years.

Windows, Doors, and Systems

What are European windows?

“European windows” is the North American term for window systems built to European engineering standards: tilt-and-turn operation, triple-pane glazing as standard, 5–7 multi-point perimeter locks, compression gasket sealing, and made-to-measure fabrication. LuxHaus supplies exactly this category — high-performance window and door systems manufactured in Germany, Italy, and Poland, delivered factory-direct to projects across the United States, Canada, and the GCC.

The term describes engineering, not just origin: the defining traits are the operating mechanism, the sealing architecture, and the precision manufacturing. European windows are available across all four LuxHaus frame platforms — uPVC, aluminum, wood-aluminum, and steel.

What products does LuxHaus offer?

LuxHaus supplies tilt-and-turn windows, fixed windows, lift-and-slide doors, folding sliding doors, entrance doors (including pivot doors), curtain wall systems, and architectural steel window systems. More than 400 glazing configurations are available across these platforms, covering thermal, solar-control, acoustic, and specialty requirements.

What is a tilt-and-turn window?

A tilt-and-turn window is a dual-action window operated by a single handle. In tilt mode, the sash opens inward about 4 inches at the top for secure, draft-free ventilation — with the multi-point locks still engaged. In turn mode, the sash swings fully inward like a door for maximum airflow and easy cleaning from inside the room.

One mechanism delivers two functions, and it is the standard operating type in high-performance construction worldwide. For buildings with controlled ventilation strategies — including Passive House projects — tilt-and-turn is the correct operating mechanism. It is also the signature operating style of what North Americans call European windows.

How is a tilt-and-turn window different from a double-hung or casement window?

The fundamental difference is how the window seals. A tilt-and-turn sash is pulled tight against triple continuous EPDM gaskets by 5–7 multi-point perimeter locks, compressing the seals uniformly around the entire frame. Double-hung windows slide past their seals and typically rely on 1–2 locking points and a single gasket, which makes them a primary source of air infiltration in most homes.

Tilt-and-turn also ventilates securely with the locks engaged, cleans from inside without ladders, and holds airtightness levels that matter for blower-door targets and Passive House certification.

What is the difference between European windows and standard American windows?

The differences are structural. European windows like those LuxHaus supplies close with 5–7 multi-point locks that compress triple continuous EPDM gaskets; standard American windows typically use 1–2 locking points and a single gasket, and sliding types drag across their seals rather than compressing them. Triple-pane 48–66mm glazing is standard in European systems versus double-pane domestically, and glued-in sash insulated glass units are engineered for 50+ years versus a typical 15–25 year domestic service life.

The measurable results: whole-window U-values as low as 0.14–0.18 Btu/h·ft²·F, SHGC as low as 0.11 with solar-control glass, acoustic ratings of STC 42–50+ versus 26–34 for domestic double-pane, and visible light transmittance of 68–72% versus 48–58% — more performance and more daylight at the same time.

What frame materials are available?

LuxHaus offers four frame material platforms, listed from most affordable to most premium. uPVC delivers the best thermal value and is ideal for Passive House residential projects. Thermally broken aluminum provides slim profiles and large spans for contemporary architecture. Wood-aluminum combines a natural wood interior with a weather-protected aluminum exterior for premium residential work. Steel offers the slimmest sightlines of all, suited to historic, industrial, and architectural statement applications.

Which frame material should I choose — uPVC, aluminum, wood-aluminum, or steel?

It depends on your priorities. If maximum thermal performance per dollar is the goal — including Passive House residential — uPVC is the strongest value. If the architecture calls for slim frames, large openings, or dark contemporary finishes, thermally broken aluminum is the natural fit. If you want real wood interiors with zero exterior maintenance, wood-aluminum is the premium residential choice. If the project demands the thinnest possible sightlines — historic restorations, industrial aesthetics, statement facades — steel is the answer.

The LuxHaus team regularly mixes platforms within a single project, for example aluminum lift-and-slide doors with uPVC windows, to balance budget and design intent.

What are lift-and-slide doors?

A lift-and-slide door is a large glazed sliding door whose handle mechanically lifts the sash off its seals before sliding, then lowers it back down to compress the seals when closed. This allows near-effortless operation even at very large sizes, combined with multi-point locking in the top and bottom tracks and genuine airtightness when closed.

LuxHaus lift-and-slide doors reach 20 feet wide by 10 feet tall with triple-pane, Passive House suitable glazing. Typical domestic sliders max out around 10–12 feet with double-pane glass — so lift-and-slide is what makes true panoramic indoor-outdoor design thermally viable.

How large can LuxHaus windows and doors be?

Tilt-and-turn sashes reach approximately 48 inches wide by 92 inches tall per operable sash. Lift-and-slide doors reach 20 feet wide by 10 feet tall. Larger glazed areas are achieved by combining operable sashes with fixed units, mulled assemblies, or curtain wall systems. The LuxHaus team can confirm exact maximum dimensions for your specific system and glazing configuration.

What entrance door options does LuxHaus offer?

LuxHaus supplies high-performance entrance doors in aluminum, uPVC, wood-aluminum, and steel platforms, including pivot doors for large-format contemporary entries. Entrance doors carry the same engineering DNA as the window systems: multi-point locking, continuous gasket sealing, thermally broken or insulated construction, and made-to-order sizing and finishes.

Does LuxHaus supply curtain wall systems?

Yes. LuxHaus supplies aluminum curtain wall systems for commercial, mixed-use, and multi-family projects, drawing on its aluminum system partners. Shop drawings and full technical documentation are provided, and the curtain wall design is coordinated with your project’s structural engineer through the normal structural engineering review process.

What are architectural steel windows?

Architectural steel windows, supplied through Secco Sistemi, Jansen, and Forster, offer the slimmest sightlines of any frame material — the classic look of historic steel fenestration with modern thermal breaks and glazing. They are the preferred choice for historic restorations, industrial-style architecture, and statement interior or exterior glazing where frame profile matters most.

What glazing options are available?

Triple-pane insulated glass units of 48–66mm are the LuxHaus standard, with more than 400 glazing configurations available. Options cover solar-control coatings for hot climates, acoustic laminates for noise-exposed sites, impact-rated build-ups for hurricane regions, obscure and decorative glass, and specialty performance packages. The LuxHaus team matches the glazing package to your climate zone and project requirements.

Is triple-pane glazing standard at LuxHaus?

Yes. Triple-pane 48–66mm insulated glass units are the LuxHaus standard, not an upgrade. The price difference versus double-pane is only about 7%, while the performance difference — thermal, acoustic, and comfort — is dramatic. That economics is why LuxHaus treats triple-pane as the baseline for every market it serves.

Can I get custom sizes, shapes, and colors?

Yes. Every LuxHaus order is made to measure — each unit is fabricated to your project’s exact dimensions rather than drawn from standard stock sizes. A full architectural color and finish palette is available, and interior and exterior finishes can differ on aluminum and wood-aluminum systems. Special shapes and configurations are handled during the shop drawing phase.

Do tilt-and-turn windows need screens?

Tilt-and-turn windows are designed to ventilate securely in tilt position, which reduces the reliance on screens that North American sliding windows require. Where screens are wanted for turn operation or specific rooms, the LuxHaus team can advise on solutions compatible with your configuration.

Performance: Thermal, Acoustic, and Durability

Are LuxHaus windows Passive House certified?

LuxHaus supplies window and door systems that are Passive House suitable or certified, depending on the configuration. Center-of-glass Ug values reach as low as 0.40 W/m²K, and whole-window U-values reach as low as 0.14–0.18 Btu/h·ft²·F — performance levels appropriate for Passive House and PHIUS projects. The LuxHaus team confirms exact certified values for your specific system and glazing configuration during specification.

What U-values do LuxHaus windows achieve?

Whole-window U-values reach as low as 0.14–0.18 Btu/h·ft²·F, with center-of-glass Ug values as low as 0.40 W/m²K. For context, ENERGY STAR v7.0 in the Northern climate zone requires a whole-window U-factor of 0.22 or lower — a threshold that essentially requires triple-pane glazing, and one that LuxHaus systems exceed with margin. Exact values depend on frame platform and glazing package, and the LuxHaus team can confirm figures for your project configuration.

Why do high-performance windows matter if my walls are already well insulated?

Because the window is usually the weakest link in the envelope. Architects designing R-30 to R-40 wall assemblies often specify windows that undo that work — a conventional window loses heat many times faster than the wall around it. LuxHaus eliminates that weak link with triple-pane glazing as standard, Passive House-level airtightness, multi-point locking, and millimeter-precise manufacturing, so the envelope performs as designed.

How do LuxHaus windows perform in hot climates like Florida and Texas?

In cooling-dominated climates, solar heat gain is the number that matters. ENERGY STAR v7.0 requires SHGC of 0.23 or lower in the Southern zone, and most domestic double-pane products barely comply at 0.22–0.28. LuxHaus solar-control triple-pane glazing achieves SHGC as low as 0.11 — roughly 56% less solar heat on peak summer days.

The practical results: HVAC systems can be right-sized instead of oversized, large panoramic glazing becomes thermally viable, and the “hot near the glass” experience disappears.

How do LuxHaus windows perform in cold climates?

In heating-dominated climates like the Northeast, Chicago, New England, and Canada, LuxHaus achieves whole-window U-values as low as 0.14 Btu/h·ft²·F — well beyond the ENERGY STAR Northern requirement of 0.22. Interior glass surfaces stay near room temperature even at -10°F outside, which eliminates the cold-radiating-glass feeling and the condensation that domestic windows develop around 20°F outdoor temperatures.

For pool and spa enclosures, this condensation resistance is often the deciding factor. In urban cold markets, the same systems also solve the noise problem — see the acoustics question below.

Do LuxHaus windows meet ENERGY STAR requirements?

LuxHaus systems perform beyond ENERGY STAR v7.0 thresholds in both major climate zones: the Northern zone requires whole-window U ≤ 0.22 and LuxHaus reaches as low as 0.14; the Southern zone requires SHGC ≤ 0.23 and LuxHaus solar-control glazing reaches as low as 0.11. NFRC documentation for specific configurations is available on request through the LuxHaus team.

How much quieter are LuxHaus windows?

LuxHaus systems achieve STC acoustic ratings of 42–50+ dB, compared with 26–34 dB for typical domestic double-pane windows. Because every 10 dB reduction is perceived as roughly 50% quieter, the difference is transformative on sites near traffic, flight paths, or urban noise. Triple-pane glazing, asymmetric glass build-ups, and compression sealing all contribute to the result.

Do these windows let in more daylight?

Yes. LuxHaus glazing achieves visible light transmittance of 68–72% with neutral color rendering, versus 48–58% for typical domestic high-performance glass, which often carries a green tint. That is 25–30% more daylight and true color accuracy — meaning you can maximize glass area and interior brightness without the aesthetic compromises domestic solar-control glass forces.

How airtight are LuxHaus windows?

Airtightness is engineered into the hardware and sealing system: 5–7 multi-point perimeter locks compress triple continuous EPDM gaskets uniformly around the sash, versus the 1–2 locking points and single gasket typical of domestic windows. For projects with blower-door targets or PHIUS certification requirements, this locking-and-sealing architecture is a technical requirement, not a luxury.

How secure are LuxHaus windows and doors?

Every operable LuxHaus unit locks at 5–7 points around its perimeter, compared with 1–2 points on typical domestic windows, and the tilt function ventilates with the locks still engaged. Lift-and-slide doors lock into both the top and bottom tracks. The LuxHaus team can confirm security specifications for your project configuration.

How long do LuxHaus windows last?

The insulated glass units in LuxHaus systems use a glued-in sash construction engineered for a 50+ year service life, compared with the 15–25 years typical of domestic IGUs. Over a 50-year building life, domestic glass units typically need replacing two to three times; a LuxHaus installation is engineered to be done once. Hardware is 3D-adjustable, so alignment can be fine-tuned on site for decades of smooth operation.

Do LuxHaus windows prevent condensation?

In cold weather, condensation forms when interior glass surfaces get cold. Because LuxHaus interior glass stays near room temperature even at -10°F outside, condensation is effectively eliminated in normal living conditions — while typical domestic windows begin condensing around 20°F outdoor temperatures. This is especially valuable for pool enclosures, spas, and high-humidity interiors.

Are hurricane and impact-rated options available?

Yes. Impact-rated aluminum and wood-aluminum systems are available for Florida and other hurricane-exposed markets. Because impact requirements are highly project-specific — wind zone, opening size, elevation — the LuxHaus team confirms the appropriate impact-rated configuration and documentation in a technical review for your project rather than publishing generic ratings.

What performance documentation does LuxHaus provide?

LuxHaus provides full technical documentation: shop drawings, performance certificates, and NFRC documentation on request. Passive House and NFRC are the credentials LuxHaus systems are specified against. BIM and CAD files are also available on request for active projects. The LuxHaus team can confirm exact values for your project configuration.

Pricing and Value

How much do LuxHaus windows and doors cost?

Pricing is quoted per project, because every LuxHaus order is made to measure. As a frame of reference, typical residential window packages run $100K–$500K, and multi-family packages can reach several million dollars. The fastest way to get a real number is a preliminary estimate from your drawings and window schedule, typically returned within about a week.

How does LuxHaus pricing compare to Marvin, Andersen, or Pella?

The relevant comparison is with premium domestic triple-pane lines — the Marvin and Andersen top-series tier — because that is the performance level serious projects require. At that comparison, LuxHaus is consistently 10–20% below per opening while delivering 30–50% better thermal performance. Against builder-grade double-pane products the sticker comparison is different, but so is everything about the product. European windows are often assumed to carry a price premium; at the comparable performance tier, the opposite is typically true.

The factory-direct model is the reason: budget that would fund showrooms, dealers, and distribution goes into the product instead.

Why is triple-pane only about 7% more expensive than double-pane?

Because LuxHaus factories build triple-pane 48–66mm units as their standard product at scale, the incremental cost of the third pane is small — about a 7% price delta — while the thermal, acoustic, and comfort gains are substantial. This is why triple-pane is the LuxHaus baseline rather than a premium upgrade.

What project size is the right fit for LuxHaus?

LuxHaus is built for full window-and-door packages: luxury custom residential (typically $1M+ construction value), high-performance and Passive House builds, multi-family and condominium developments, and commercial or mixed-use projects with demanding envelope requirements. Typical residential packages run $100K–$500K.

Does LuxHaus handle small replacement jobs?

LuxHaus is not the right fit for 1–5 window replacement orders, local replacement jobs, or projects that need immediate local supply. The factory-direct model delivers its value on full project packages where performance, precision, and logistics are worth engineering properly.

How do import tariffs affect LuxHaus pricing?

Tariffs apply to the manufacturing cost, not the full delivered price, and lean factory-direct operations keep final pricing competitive even with tariffs in effect. The right comparison is always total delivered value — product performance, logistics, documentation, and support included. For any active quote, the LuxHaus team addresses the current duty environment specific to your system and timeline.

Is factory-direct actually cheaper, or just a marketing term?

It is structural economics. Conventional window pricing carries layers — importer margin, distributor margin, dealer margin, showroom overhead — before the product reaches your site. LuxHaus removes those layers, so clients typically receive a better-performing system at a price comparable to a lesser product through conventional channels. The clearest way to verify it is a real estimate against a competing quote at the same performance tier.

What does the total cost of ownership look like?

Over a 50-year building life, domestic insulated glass units with a 15–25 year service life typically need two to three replacements. LuxHaus glued-in sash IGUs are engineered for 50+ years — one premium installation instead of repeated replacement cycles. Add lower heating and cooling loads from the thermal performance, and the lifecycle math consistently favors doing it once, properly.

How do I choose a European window company in North America?

Evaluate five things: whether the supplier is factory-direct or a dealer layer on top of the factory price; which manufacturers actually build the systems; whether triple-pane glazing is standard or an upcharge; what installation support and on-site presence comes with the package; and whether full documentation — shop drawings, performance certificates, NFRC data — is provided as a matter of course.

LuxHaus answers all five directly: factory-direct with over ten years in North America; named manufacturing partners in Germany, Italy, and Poland including Schüco, Reynaers, Aliplast, Aluprof, Aluplast, Kneer-Südfenster, Unilux, Secco Sistemi, Jansen, and Forster; triple-pane as standard; a project manager on-site for every delivery; and complete technical documentation. The most reliable comparison between suppliers is a real estimate at the same performance tier.

Quotes, Lead Times, and Delivery

How do I get a quote from LuxHaus?

Send your plans and window schedule to info@luxhauswindows.com, and the LuxHaus team will prepare a preliminary estimate, typically returned within about a week. If you are earlier in the process, a 30-minute discovery call can be booked through the contact page at luxhauswindows.com, or you can start with Window IQ to quantify the performance gap for your project first.

What information do you need for an estimate?

Architectural drawings and a window schedule are the ideal starting point — opening sizes, quantities, and operation types. If the design is still developing, approximate dimensions and counts are enough for a preliminary number, which is then refined through the shop drawing process.

How long does a quote take?

A preliminary estimate is typically returned within about a week of receiving plans and a window schedule.

What are LuxHaus lead times?

Lead time is 12–16 weeks from shop drawing approval to delivery — comparable to premium domestic custom lines such as Marvin and Andersen, which typically run 10–16 weeks for custom orders. Because window packages are normally designed 6–24 months before installation, the timeline fits naturally when LuxHaus is engaged at the design development stage.

How are the windows shipped and delivered?

Orders are containerized at the factory in Germany, Italy, or Poland and shipped directly to your job site. A LuxHaus project manager is on-site for every container delivery to oversee unloading, inspection, and staging. Real-time container tracking is provided throughout transit.

Can I track my order?

Yes. LuxHaus provides real-time container tracking from factory departure to job-site delivery, so builders and project managers can plan crews and site logistics around a known arrival window.

When should I engage LuxHaus in my project timeline?

At design development. Window packages are typically finalized 6–24 months before installation, and engaging LuxHaus early means the performance targets, opening sizes, and budget are aligned before drawings are locked. Early engagement also absorbs the 12–16 week production lead time invisibly inside the normal construction schedule.

Installation and Support

Does LuxHaus install the windows?

LuxHaus is a factory-direct supply model with structured installation support: your builder or installation crew performs the installation, backed end-to-end by LuxHaus. That backing includes a pre-installation training session with the crew via Teams or Zoom, a LuxHaus project manager on-site for every container delivery, and — for projects of 20 or more openings — a project manager on-site for one to two weeks during installation. In the GCC, installation partners are available in Saudi Arabia, and supply-only scope is quoted separately from installation.

My contractor has never installed tilt-and-turn windows. Is that a problem?

It’s common, and it’s not a barrier. Installation follows the same principles as any quality window: correct rough opening, flashing, and air sealing. The difference is hardware adjustment, which is covered in the pre-installation training session. A LuxHaus project manager is on-site for delivery and early installation, and most contractors become confident installers after one project.

What on-site and technical support does LuxHaus provide?

Every project receives a pre-installation Teams or Zoom session with the installation crew, a LuxHaus project manager on-site for every container delivery, full technical documentation including shop drawings and performance certificates, and — on projects of 20+ openings — a project manager on-site for one to two weeks during installation. Architects can also request physical samples at no cost or obligation.

What warranty do LuxHaus windows carry?

Insulated glass unit seals typically carry a 10-year warranty, hardware carries 10 years, and frame finishes carry 20+ years. LuxHaus handles warranty claims directly with the manufacturer on your behalf — one point of contact, no dealer chain. Because the hardware is 3D-adjustable, most post-installation issues are resolved on-site with adjustment rather than parts replacement.

What if a window needs adjustment after installation?

LuxHaus systems use 3D-adjustable hardware, meaning each sash can be fine-tuned in three axes on site. Seasonal settling, compression changes, and alignment issues are resolved with adjustment in minutes — this is how the systems maintain their airtightness and smooth operation over decades.

Can architects request samples?

Yes. LuxHaus delivers physical corner samples and material samples to architects’ offices at no cost or obligation, so frame profiles, finishes, and hardware quality can be evaluated in hand before specification.

Regional Questions

Does LuxHaus deliver to Canada?

Yes. LuxHaus serves Canada with the same factory-direct model as the United States: containerized shipment from the factories in Germany, Italy, and Poland directly to the job site, with a project manager present for every delivery. The cold-climate performance profile — whole-window U-values as low as 0.14 Btu/h·ft²·F and condensation-free glass at deep negative temperatures — is particularly relevant for Canadian projects.

Does LuxHaus serve Florida and other hurricane zones?

Yes. LuxHaus supplies impact-rated aluminum and wood-aluminum systems for Florida and other hurricane-exposed markets, combined with solar-control glazing that achieves SHGC as low as 0.11 — a decisive advantage in cooling-dominated climates. Impact and wind-zone specifics are confirmed in a project-specific technical review.

Does LuxHaus serve the GCC — Saudi Arabia and the UAE?

Yes. LuxHaus is active in the GCC market, including projects in Saudi Arabia, supplying high-performance window, door, and curtain wall systems suited to extreme heat and solar loads. Installation partners are available in Saudi Arabia, and supply-only scope is quoted separately from installation. Window IQ includes dedicated GCC climate coverage for quantifying the performance case in the region.

Tools, Resources, and Contact

What is Window IQ?

Window IQ is the free LuxHaus performance gap calculator for architects and builders. It quantifies the performance gap between a typical domestic window specification and a LuxHaus high-performance system for your specific climate zone — covering both North American and GCC climates. It is a performance analysis tool, not a pricing configurator; for numbers on a real project, the LuxHaus team prepares a proper estimate from your drawings.

What is Ask Emma?

Ask Emma is the LuxHaus 24/7 multilingual AI advisor, available on the website at any time. Emma answers product, specification, and preliminary project questions in ten languages, including English, French, and Arabic — the always-on way to get answers between conversations with the LuxHaus team.

Where can I download catalogs, BIM files, or NFRC documentation?

Product catalogs are available on the LuxHaus downloads page. BIM, CAD, and NFRC documentation are provided on request for active projects — contact the LuxHaus team or ask through Ask Emma and the files for your specific systems will be prepared.

Does LuxHaus offer Lunch & Learn or AIA CEU sessions?

No. LuxHaus does not run Lunch & Learn or CEU programs. Instead, the team offers focused, project-specific working sessions tied to an active or upcoming project — a format that respects everyone’s time and produces decisions rather than presentations.

How do I contact LuxHaus?

Send plans and window schedules to info@luxhauswindows.com for a preliminary estimate, typically returned within about a week. Call toll-free at +1 888 807-6516 during Eastern Time business hours, book a 30-minute discovery call through the contact page at luxhauswindows.com, or use Ask Emma for instant answers 24/7.

Have a question that isn’t answered here? Ask Emma is available around the clock, or reach the LuxHaus team directly — we’re happy to help you evaluate whether high-performance windows and doors are the right fit for your project.